FAQ's

FREQUENTLY ASKED QUESTIONS

We care about your questions and want you to have access to any information you may need about Zion Home Health Services. Take a look at the FAQs below to learn more about what we do.

Get The Answers You Need & The Care You Deserve

We work closely with each family to try to create the best fit. You will determine your preferred treatment schedule and we will work to provide clinicians available for those shifts. All scheduling requests must be made through Zion Home Health Services so we can ensure the appropriate clinician is available. We only require that the schedule be consistent on a weekly basis, so each clinician has the opportunity to commit to the shift.

Just as patient’s medical needs are unique, so are the individualized care plans for home healthcare services. At Zion, we work with you to develop a coverage plan best suited to your family. This includes contracting with many major payor sources and insurance providers in your area and working with them directly on your behalf.

We strive to staff each patient with a homecare professional in a timely manner based on shift type and patient acuity. For specific information based on your situation, please call us.

Therapy may be recommended by the child’s Primary Care Phyisican. Please check the Developmental Milestones Checklist provided to determine if your child may need therapy.

We understand schedules change. In the event you need to cancel your nursing shift or therapist appointment, please contact your clinician directly and contact the office. Please provide as much notice as possible so your clinician can adjust and reschedule.

We have a large workforce of nursing professionals in the field and will do everything possible to find a replacement nurse for any open shifts due to a call-off of the regular nurse. We require that our nurses call us with as much notice as possible when they might not be able to work their scheduled shift, so we have time to work on finding fill-in nurses.

We strive to staff each patient with a homecare professional based on clinician experience, shift type and patient acuity. While it’s our goal to start services as soon as needed, identifying the best suited nurse or therapist can happen at varying intervals. For specific case information, please call us.